Frequently Asked Questions

We provide 24/7 monitoring and support with rapid response times. For critical security incidents, our team can respond within minutes. We have dedicated security operations centers that monitor threats around the clock to protect your business.

Absolutely! We understand that small businesses have unique needs and budgets. We offer scalable solutions that can grow with your business, and our pricing is flexible to accommodate businesses of all sizes. We can tailor our services to meet your specific requirements.

Our cloud migration process is comprehensive and risk-free. We start with a thorough assessment of your current infrastructure, develop a detailed migration plan, execute the migration in phases to minimize disruption, and provide ongoing support post-migration. We ensure zero data loss and minimal downtime.

We implement automated backup solutions with multiple redundancy levels. Your data is backed up regularly to secure locations, both on-site and in the cloud. We perform regular recovery tests to ensure backups are functional, and we can restore your data quickly in case of any incident.

Our managed services stand out because of our proactive approach. We don't just react to problems; we prevent them. With 24/7 monitoring, regular maintenance, security updates, and performance optimization, we keep your systems running smoothly. Plus, you get a dedicated account manager who understands your business.

Yes, we believe that educated users are the first line of defense. We provide comprehensive training programs covering cybersecurity best practices, proper use of IT systems, and how to identify and report potential threats. Training can be customized to your industry and specific needs.

Our SLAs are customized based on your service package, but typically include guaranteed response times, uptime percentages (usually 99.9% or higher), resolution times for different priority issues, and clear escalation procedures. We stand behind our commitments with service credits if we don't meet our SLAs.

Yes, compliance is a critical part of our services. We have expertise in various regulatory frameworks including GDPR, HIPAA, PCI-DSS, SOC 2, and more. We can help you achieve and maintain compliance through proper security controls, documentation, regular audits, and staff training.

We handle all software updates and security patches as part of our managed services. Updates are tested in a controlled environment first, then deployed during scheduled maintenance windows to minimize disruption. Critical security patches are applied immediately to protect against vulnerabilities.