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Ottomern Technologies

FAQs

Questions, Answered Plainly

The things people actually ask before signing — scope, timelines, ownership, payment and what happens once the site is live.

With a call. We want to understand the problem before quoting a solution, so the first conversation is about your business, not our packages. You get a written scope and a fixed price before any work begins.

A package website can be live within a week. A custom website usually takes two to four weeks, and a web application or mobile app eight to sixteen weeks, depending on scope. You get a milestone schedule up front, and if something is going to slip, we tell you early.

Yes. We have offices in Noida (Delhi NCR), Hyderabad and Bareilly, open Monday to Friday, 10:30 AM to 7 PM. Call or WhatsApp to book a time. Clients in other cities and countries work with us over video calls, Slack and WhatsApp.

Yes. Besides clients across India, we work with businesses in the US, the UK, the UAE and the wider Gulf, and we schedule calls to overlap with your working hours.

You do. Full commercial rights, all source files and complete repository access transfer to you on final payment. There is no lock-in and no licence you have to keep paying for.

The published packages are fixed for the scope listed. Anything custom is quoted after a scoping call, and the quote holds unless you change the scope. If you do, we re-quote before doing the extra work, never after.

Typically 40% to begin, 30% at an agreed midpoint milestone, and 30% on delivery. Longer engagements move to monthly invoicing instead.

Yes, under the conditions set out in our refund policy. In short: if we have not started work, you get a full refund. Once work is underway, refunds cover the portion not yet delivered.

Every project includes a support window for fixing defects at no charge. After that, most clients move onto a monthly maintenance plan covering updates, backups, monitoring and a guaranteed response time.

Yes. We build on a CMS your team can use without a developer, and we run a handover session plus written documentation so nobody is guessing.

Yes, that is part of the build, not an add-on. Every site is checked for loading speed on mobile, has proper titles, headings and structured data, and comes with a sitemap that updates itself as you add pages.

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With Our Experts

Have a project in mind, need technical architecture advice, or want a customized proposal? Reach out to our engineering and design team directly.

Direct Line

+91 70170 32959

Monday – Friday, 10:30 AM – 7:00 PM IST

WhatsApp Chat

+91 70170 32959

Instant messaging & quick technical scoping

Official Inquiries

business@ottomern.com

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Our Offices

Noida · Hyderabad · Bareilly, India

Serving clients across India, the US, UK & Middle East

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